Skills & Competencies for IT Quality Assurance Analyst I
IT Quality Assurance Analyst I job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for IT Quality Assurance Analyst I
Assists in the evaluation, testing, and validation of IT systems, services and /or software.
JOB RESPONSIBILITIES for IT Quality Assurance Analyst I
Assesses service levels and product performance to ensure they meet established quality standards. Documents issues and tracks status in designated systems. Develops or participates in the development of solutions to resolve problems.
IT Quality Assurance Analyst I SALARY RANGE
BASE 50%
$66,233
TOTAL 50%
$68,181
Job Level
P01
Job Code
IT10000537
Education/Degree
Bachelor's Degree
Reports To
Manager
IT Quality Assurance Analyst I Skills and Competencies List
1 hard skill or competency (industry competency) for IT Quality Assurance Analyst I
1
Industry Competency –
Root Cause Analysis
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the methodologies of root cause analysis and its applications.
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Level 2 Behaviors
(Light Experience)
Compiles recommendations for formulating corrective action plans using root cause analysis.
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Level 3 Behaviors
(Moderate Experience)
Consults on the various applications of root cause analysis approaches and techniques.
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Level 4 Behaviors
(Extensive Experience)
Improves and updates the fundamental nature of systems and procedures based on the root cause analysis results.
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Level 5 Behaviors
(Mastery)
Creates metrics system in evaluating the performance of root cause analysis.
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3
IT Quality Assurance Analyst I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Analyst I
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Analyst I
Proficiency Level - 5
9 general skills or competencies (Job family competencies) for IT Quality Assurance Analyst I
1
Job Family Competencies –
Automated Testing
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites examples of methodologies and approaches used in automated testing.
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Level 2 Behaviors
(Light Experience)
Documents validation results and identifies software defects using an automated testing tool.
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Level 3 Behaviors
(Moderate Experience)
Configures automated testing tools to ensure an efficient software validation process.
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Level 4 Behaviors
(Extensive Experience)
Integrates automated testing into the software development process to fix errors before production.
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Level 5 Behaviors
(Mastery)
Designs and develops frameworks to streamline system software validation.
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2
Job Family Competencies –
IT Governance
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Describes the use and importance of IT governance in managing an organization’s data.
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Level 2 Behaviors
(Light Experience)
Assists in the strategic planning and implementation of initiatives to support IT governance activities.
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Level 3 Behaviors
(Moderate Experience)
Executes governance framework to drive improvement in IT governance measurement.
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Level 4 Behaviors
(Extensive Experience)
Formulates secure and scalable IT visions to improve the IT governance planning process.
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Level 5 Behaviors
(Mastery)
Designs and develops IT governance tools to enhance, streamline, and automate IT governance processes.
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3
IT Quality Assurance Analyst I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Analyst I
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Analyst I
Proficiency Level - 5
8 soft skills or competencies (core competencies) for IT Quality Assurance Analyst I
1
Core Competencies –
Gathering Information
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the importance of gathering relevant information in making informed business decisions.
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Level 2 Behaviors
(Light Experience)
Checks multiple sources to get complete and accurate information.
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Level 3 Behaviors
(Moderate Experience)
Asks questions and gathers the necessary information to make informed business decisions.
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Level 4 Behaviors
(Extensive Experience)
Monitors the overall process of records retention programs.
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Level 5 Behaviors
(Mastery)
Creates confidentiality agreements to ensure accurate submission of information from employees.
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2
Core Competencies –
Quality Management
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Explains the evolution and popular methodologies of quality management.
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Level 2 Behaviors
(Light Experience)
Identifies quality assurance issues per defined process and prepares appropriate reporting to management.
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Level 3 Behaviors
(Moderate Experience)
Maintains compliance with established quality standards such as ISO 9000, Six Sigma, etc.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the investigation and resolution of quality incidents, process deviation, and product defects.
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Level 5 Behaviors
(Mastery)
Leads our organizational change management efforts to enhance quality management.
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3
IT Quality Assurance Analyst I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Analyst I
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Analyst I
Proficiency Level - 5
Summary of IT Quality Assurance Analyst I skills and competencies
There are 1 hard skills for IT Quality Assurance Analyst I, Root Cause Analysis.
9 general skills for IT Quality Assurance Analyst I, Automated Testing, IT Governance, Programming, etc.
8 soft skills for IT Quality Assurance Analyst I, Gathering Information, Quality Management, Analytical Thinking, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Analyst I, he or she needs to be proficient in Gathering Information, be proficient in Quality Management, and be proficient in Analytical Thinking.
9 general skills for IT Quality Assurance Analyst I, Automated Testing, IT Governance, Programming, etc.
8 soft skills for IT Quality Assurance Analyst I, Gathering Information, Quality Management, Analytical Thinking, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Analyst I, he or she needs to be proficient in Gathering Information, be proficient in Quality Management, and be proficient in Analytical Thinking.
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